« Back to News & Notices

Notice to Customers Regarding Late Fees and Cut Offs

Notice to Customers

Regarding late fees and cut offs

Effective August 1st, 2020, CCSUD will begin implementing late fees and cut offs for customers paying late or not at all.  Customers will be receiving normal late notices once more and fees will be applied.

This is in accordance with State guidelines to let the local Board of Directors  govern their own statutes after May 15th, 2020.

Public Utility Commission of Texas1701 N. Congress, P.O. Box 13326, Austin, TX 78711-3326 Fax 512-936-7003 News Release Contact: Andrew Barlow May 14, 2020 Andrew.Barlow@PUC.

Texas. GOV PUBLIC UTILITY COMMISSION EXTENDS DNP PROTECTIONS FOR CUSTOMERS OF PUC-REGULATED WATER, SEWER AND NON-ERCOT ELECTRIC UTILITIES Existing ability to recover debt through rate increases mitigates impact on customers Austin, TX –In today’s open meeting, the Public Utility Commission of Texas continued its efforts to mitigate the impact of the COVID-19 pandemic on the low-income customers of Texas utilities by extending to June 13th the suspension of disconnections for non-payment by vertically integrated electric utilities outside of ERCOT (namely Entergy, El Paso Electric, SPS and SWEPCO) and water and sewer utilities regulated by the PUC, superseding the May 15th expiration date originally ordered in the commissioners’ open meeting on April 17, 2020.